Terms of Service

1. Acceptance of Terms

By accessing or using Qord (available at qord.in, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use the Service. These Terms apply to all users, including property owners, team members, and guest portal users.

2. What Qord Does

Qord is a property management platform designed for homestay and short-term rental owners. The Service enables you to:

• Manage property listings, bookings, and availability
• Sync bookings seamlessly across channels like Airbnb and Booking.com
• Assign and track tasks for your caretaker team
• Monitor operational performance and avoid double-bookings

3. User Accounts

• You must provide accurate information when creating your account.
• You are responsible for all activity that occurs under your account.
• You must not share your login credentials with unauthorised individuals.
• You must promptly notify us at support@qord.in if you suspect any unauthorised access.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Team Members

As a property owner, you may invite team members (e.g., caretakers) to help manage your properties. You are solely responsible for the individuals you grant access to and the content you share through the Service. Qord is not liable for any actions taken by your team members.

5. Your Content

You retain full ownership of all content you upload — including property descriptions, photos, instructions, and guest data. By using the Service, you grant Qord a limited, non-exclusive licence to host, store, and display your content solely for the purpose of delivering the Service to you. We will never sell or share your content with third parties for marketing purposes.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload or transmit harmful, offensive, or misleading content
• Attempt to reverse-engineer, hack, or disrupt the Service or its infrastructure
• Use the platform to spam guests or send unsolicited communications
• Misrepresent your identity or your properties

7. Third-Party Services

Qord integrates with third-party services including Google (for authentication) and respective OTA platforms (Airbnb, Booking.com) for calendar synchronisation. Your use of these services is governed by their respective terms and policies. Qord is not responsible for the availability, accuracy, or conduct of any third-party service.

8. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. We do not guarantee uninterrupted, error-free access to the Service. We are not liable for any loss of data, missed bookings, or service interruptions arising from technical failures, third-party outages, or circumstances beyond our control.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Qord shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of the Service. Our total liability to you shall not exceed the amount you paid to use the Service in the twelve months prior to the claim.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the Service after changes constitutes your acceptance of the revised Terms. For material changes, we will notify you via email or an in-app notice.

11. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in India.

12. Contact Us

If you have any questions about these Terms, please reach out to us at support@qord.in. We aim to respond within 2 business days.